Delivery Information

For security concerns, we use the Square system for long distance sales. 

Just before final checkout, you can use the "Note to Seller" section for detailed communication.

Currently, we only ship to Alaska, Hawaii and the lower 48 states of United States with a flat rate of $15.

Shipments within Alaska are delivered using USPS Priority mail service.  

If the local daytime high temperature is higher than 65°, please add a $5 ice pack option.

If it will be higher than 75°, please wait until the weather is cooler.

For all other states, please add FedEx 2-days service option(additional $10 include ice) from the "Shipping Options" section even in winter season. 

We found some facilities or vehicles are too warm for this delicate chocolate in a winter season.

If the local daytime temperature will be higher than 75°, please wait until the weather is cooler.
Even FedEx 2 days with ice option might not be good enough to ship in this condition.

We can't ship without this added FedEx option to other states since USPS Priority mail could take more than 3 days.

Orders without this FedEx 2 days options to lower 48 states and Hawaii will be canceled and money will be refunded in a week. 

We may choose not to ship over the weekend if the temperature should be a concern.

Chocolate should not be in the mailbox in a warm season.

Please use a delivery address where someone will be present to receive the package (ex; office, business, etc.,)

Please allow 1 to 2 days for items to ship from time of order confirmation. We will notify you if there is a delay.

Email notification with a tracking number will be automatically sent when your order is shipped.

These $15 or $25 shipping rates are for individual orders, which typically are under $200.

For a large order, we need to figure out the size of the container, local weather, added ice weight (we need to use ice to avoid the risk), shipping methods etc.. So, the Square system will not work for a larger order.

Please call us to figure out the cost and other concerns you may have.

Please call us with any questions regarding your order at (907) 222-9947 during our regular business hours (M-F 10 AM-6:00 PM, Sat 10 AM-4:00 PM AKST, 1 hour later than PST).

Artisan Chocolate & Confectionery

Sweet Chalet